BA 1100 Lecture 16: BA11-4
Document Summary
The process of assessing candidates and appointing a post holder. Psychometric testing assessing the personality of the applicants will they fit in: racial bias. Aptitude testing assessing the skills of applicants. In-tray exercise activity based around what the applicant will be doing, e. g. writing a letter to a disgruntled customer. Presentation looking for different skills as well as the ideas of the candidates. The process by which a job vacancy is identified and potential employees are notified. Job description outline of the role of the job holder. Person specification outline of the skills and qualities required of the post holder. Wide range of procedures and steps in dealing with workplace conflict: informal meetings, formal meetings, verbal warnings, written warnings, grievance procedures, working with external agencies. Developing the employee can be regarded as investing in a valuable asset: a source of motivation, helping employees meet potential, sources of development.