MGT-330 Lecture 15: MGT 330 Notes Chapter 15 Communication

• School: University of Tampa
• Department: Management
• Course: MGT-330
• Professor: Ashley Salaiz

Document Summary

Perception attributes of perception (selective perception and closure problems) The process of transmitting info. from one person or place to another. Perceptual process: process by which individuals attend to, organize, interpret, and retain info. from their environments (key part of communication) People experience stimuli through their perceptual filters : process of taking in new info. and interpreting it according to prior experiences and cultural norms. Retain about 25% of what we hear: stimulus, attention, organization, interpretation, retention, perception. Error: explain others" problems on their internal attributions and our own on external attributions. Attribution theory: (perceptions of others) people have a basic need to understand and explain the causes of other people"s behavior. Internal: perception that behavior is caused by person"s own motivation/ability. External: perception that behavior is caused by situation or fate beyond person"s control. External: we see ourselves as situationally similar to someone who is having trouble.