BSAD 120 Lecture Notes - Fall 2018 Lecture 6 - Deontological ethics, Absenteeism, Performance appraisal
Document Summary
Employees who are in a better mood work better with customers. = overall job satisfaction: collection of attitudes bout specific facets of the job. Autonomy: amount of freedom, independence, discretion to make decisions about work processes feedback, extent the work itself provides feedback. More important that you are satisfied with the work itself. Decision making process and procedures through which outcomes are determined: procedural justice. Perceptions of fairness about interpersonal treatment from managers interpersonal justice. Perceived fairness of explanations from managers about their decisions informational justice. Turnover: organizational citizenship behavior, absenteeism & lateness, decision commitment and trust, retaliation & counterproductive behavior (e. g. , theft, damaging someone"s reputation) Employees gauge distributive justice by judging whether outcomes are allocated using proper norms: equity norms are domain in north america, other norms: equality, seniority, need. Equity norm: outcome/input relative ratio: more outcomes allocated to those who contribute with more inputs, people co(cid:373)pare their ow(cid:374) outco(cid:373)e/i(cid:374)put ratio to a co(cid:373)pariso(cid:374) other"s ratio.