BSAD 120 Lecture Notes - Lecture 2: Boosterism, Civic Virtue, Job Analysis

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Task performance employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces. Routine task performance involves well-known responses to demands that occur in a normal, routine, or otherwise predictable way. Adaptive task performance involves employee responses to task demands that novel, unusual, or unpredictable. Creative task performance refers to the degree to which individuals develop ideas or physical outcomes that are both novel and useful. Job analysis used by organizations to identify task performance. Occupational information network online database that includes the characteristics of most jobs in terms of tasks, behaviors, and the required knowledge, skills, and abilities. Citizenship behavior voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the setting or context in which work takes place. Courtesy keeping coworkers informed about matters that are relevant to them.

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