ACIS 1504 Lecture Notes - Lecture 16: Enterprise Application Integration, Enterprise Resource Planning, Finished Good

• School: Virginia Tech
• Department: Accounting and Information Systems
• Course: ACIS 1504
• Professor: Jean Lacoste

Document Summary

Ex: price in inventory is is different from mrp is and order entry is. Ex: when primary keys aren"t the same through information system. Ex: customer has question so sent to inventory/sales but they don"t know everything. Ex: manager of order entry decision, inventory decision, and mrp decision make decisions based on what is best for their section, having department isolated may benefit your department but can effect company as a whole. Business process redesign (bpr) try and organize around integrated activates that span functional unites underlying business processes are changed software is developed to support improved business processes. Cross-functional information systems (alternative to functional, more than these 3 but these are main ones) (***acronyms on exam) Based on idea customer is always right (b/c of research done a person will talk more about a bad experience than a good one) Provides all employees with tools needed to respond to any customer need.