UAP 1024 Lecture Notes - Lecture 17: Organizational Learning, Active Listening
29 Mar 2017
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Document Summary
Affinitive: positive personal relationships can shift negative dispositions. Systems based: fair and transparent procedures can allow for initial risk-taking despite negative dispositions. Enables agreement on actions, information sharing, learning, and adaptation. Performance failures; alternative means for reaching personal goals. Affinitive: positive personal relationships can speed recovery following performance failures and can provide greater weight to certain alternatives for reaching goals. Systems based: agreed-upon procedures may be in place for addressing performance failures. Enables agreement on actions, information sharing and deeper levels of learning, adaptation, and potential transformation. Turnover of personnel; competing relationships; values based failure (lapse of integrity) Rational: effective performance can keep people involved, even if personal relationships are not developed effectively. Systems based: fair and transparent procedures can allow new participants to focus on building relationships, rather than burning energy understanding or reinventing a process; procedures may include specific practices for developing relationships with new participants. Baseline from which trust and/or distrust can be built or eroded.
