MGT 200 Lecture Notes - Lecture 7: Emotional Labor, Workplace Deviance, Fundamental Attribution Error

• School: West Chester University
• Department: Management
• Course: MGT 200
• Professor: Jennifer Bozeman

Document Summary

Study of how people behave at work. Focuses on: individual behavior, group behavior, organizational characteristics. Visible aspects: strategies, objectives, policies and procedures, structure, technology, formal authority, chain of command. Hidden aspects: attitudes, perceptions, group norms. Explain, predict, and influence behavior: productivity, absenteeism, turnover, organizational citizenship behavior, job satisfaction, workplace deviance/misbehavior. Compromised of cognitive, affective, and behavioral: job satisfaction, job involvement, organizational commitment, employee engagement, disengaged employees. Psychological withdrawal- spaced out, thinking of other things. Physical withdrawal- not coming to work: engaged employees. Value-percept theory of job satisfaction: overall job satisfaction is the difference between what employee wants versus what the employee has. Based on: pay, promotion satisfaction, supervision satisfaction, coworker satisfaction, satisfaction with work itself. Responses to negative work events: active passive constructive voice loyalty destructive exit neglect. Self-consistency theory and self-verification theory: stipulate that people strive for consistency, sct- between beliefs and actions, svt- self-views and other views.