ITM 706 Lecture Notes - Lecture 3: Unified Modeling Language, Balanced Scorecard, Meta-Object Facility

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 706
• Professor: Mehdi Shajari

Document Summary

Itm706 week/lecture 3 notes: enterprise architecture frameworks & A management system that helps an enterprise to clarify and implement its vision and strategy. It provides measures concerning customer satisfaction, internal processes, and the ability to innovate in addition to financial measures. How the enterprise should appear to its customers, with measures like customer satisfaction. Is focused on the business value created by the enterprise, entailing measures such as shareholder value. Looks at the effectiveness and efficiency of a company"s internal operations, paying special attention to the primary, mission-oriented processes. Addresses the corporate and individual ability to change and improve, which is critical to any knowledge-intensive organization. For each of the four perspectives the bsc proposed a three-layered structure: mission (e. g. , to become the customers" preferred supplier), objectives (e. g. , to provide the customers with new products), measures (e. g. , percentage of turnover generated by new products). An enterprise architecture (ea) can realize vision, strategy, and operational metrics.