3. describe the types of decisions and decision-making conditions managers face. Manager-and to be a valued employee-you need to know about decision making. Decision making is typically described as choosing among alternatives,but this is overly simplistic. Step 1. the decision-making process begins with the identification of a problem. identifying problems is important. Decision-making process-a set of eight steps that includes identifying a problem,selecting a solution and evaluation the effectiveness of the solution. Problem-a discrepancy between an existing and a desired state of affairs. Decision criteria- factors that are relevant in a decision. Step 4. then the decision maker lists the alternatives that could successfully resolve the problem. this is the step where a decision maker may need to be creative. Now it is time to choose the best alternative from among those assessed. Because we determined all the pertinent factors in the decision, weighted them appropriately, and identified and assessed the viable alternatives, this step is fairly simple.