HSCI 4036 Final: hsci_4036_case_study_3
Document Summary
Agrosy medical center, a 400-bed critical care facility located in northeast, has been in operation for more than 18 years. Its mission is to provide healthcare services of the highest standard of excellence and ensure patient satisfaction. In the past, staff members were excited to be part of the agrosy family, and patients noticed this attitude and enthusiasm. Agrosy became the hospital of choice because patients felt that the staff genuinely cared about them, which made their experience positive regardless of their health status. In their exit surveys, patients gave the hospital high ratings, and they frequently wrote glowing comments about the staff"s genuine concern. In the last couple of years, however, agropsy"s employees seem to have lost their passion, and patient complaints about poor customer service have increased. Management has attributed its employees" attitude to higher workloads and burnout.
