CJ140 Lecture Notes - Crisis Communication, Empathy, Anger Management

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hegertay

6 Oct 2022

School

Southern New Hampshire University

Department

Justice Studies

Course

CJ140

Professor

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Document Summary

For this assignment, you will need to choose which crisis communication techniques you would use at different points of time in two different scenarios. You are working as a department of children and families (dcf) counselor, and you are meeting with a young, single mother at the dcf office. The mother is present with a close female friend, and you, as the dcf caseworker, must deliver a custody order from the family court. The mother has been deemed temporarily unfit to care for her daughter, who is two years old. As the meeting begins, the mother is seated in a chair, holding her daughter. The mother thought the meeting was a regular monthly meeting and does not know that she is about to lose custody of her daughter. At this point, what crisis communication technique would you use to immediately handle the situation, and why: at this point in the interaction, in my position i would act as a negotiator.

Related Questions

One of your physicians storms into your office and says, "Can Ifire a patient because her daughter is driving menuts?"

He then explains that his patient is an 82-year-old woman withmultiple comorbidities, including diabetes, hypertension, and earlydementia. Her daughter brings her to appointments and is veryinvolved in her care. On this occasion, the daughter presented thedoctor with 10 printed pages of her mother's data, including bloodglucose readings and blood pressure checks three times a day forthe last 6 months, what her mother has eaten and amount of fluidsconsumed, what time she went to bed and awoke, when she took hermedications, bowel movements, and diary of her activities. Thedoctor had complimented the daughter on her exhaustive notes, andthe daughter stated she wanted these entered into her mother'smedical record.

After examining the mother and noting an increase in her bloodpressure, the doctor made the recommendation for increasing themetoprolol dosage, but the daughter refused, stating that she hadread on the Internet that metoprolol was harmful to older patients.The daughter wanted him to prescribe another medication she readabout, which the doctor did not think would work as well,particularly with the patient's limited renal function. Thedaughter was insistent on his prescribing the alternate medication.at which point the doctor terminated the visit, stating that hewould research the alternate medication and they could discuss itat the next appointment. In the meantime, he directed them to staywith the increased dosage of metoprolol until they could discussthis further. The daughter was angry and as they left, she justsaid "maybe".

What are some of the concerning issues in this interaction? Canthe doctor "fire the patient"? Can or should he include in thepatient's EHR the excruciating details from the patient-generatedhealth data the daughter brought? Do you have any suggestions forboth the doctor and the patient's daughter?

byzantiumfrog217

Prompt

For this discussion, you will use your knowledge of the components of communication and public speaking best practices. You have been asked to deliver a message to a specific person or group of people during the course of your work and the news is not good. Think of a scenario that would be specific to your career, such as telling a group of employees they are going to be laid off or needing to tell hospital patients that they need to evacuate during a natural disaster. Please describe the scenario you have come up with, and answer the following question:

Which of the components of the communication process are the most important in your scenario, and which best practices of public speaking will you use to assist you in delivering your message?

For your peer response, consider other components that you feel could fit the scenario.

For your citation, use articles that give examples or strategies of best practices when speaking and/or articles about communication components. You can also find articles from experts that suggest ways to improve your public speaking skills.