Question

Which of the following is not a factor in contributingto employee engagement?

Recognition

High levels of stress

Charismatic managers

High levels of conscientiousness

Motivating jobs

Research has demonstrated that organizational citizenshipbehavior is positively related to:

higher absenteeism andturnover.

higher performanceratings and lower organizational costs.

lower efficiency andhigher customer satisfaction.

lower customersatisfaction and lower turnover.

higher performanceratings and higher turnover.

The components of employee engagement are:

interpersonal,intrapersonal.

affective, behavioral,cognitive.

intrinsic,extrinsic.

urgency, beingfocused, intensity, enthusiasm.

values, attitudes,behaviors.

Juliet often takes office supplies home for her personal use.This is an example of:

CWB

POS

OCB

COW

EEG

Job satisfaction has a positive relationship with _________, anda negative relationship to _______.

CWB; OCB

job performance;OCB

CWB; turnover

OCB; job performance

job performance;turnover

Which of the following is not a key workplace attitudethat managers should track?

Job satisfaction

Employee engagement

Turnover

Perceived organizational support

Organizational commitment