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Which of the following is a characteristic that can be used to guide the design of service systems?
 
A) Services cannot be inventoried
B) Services are all similar
C) Quality work means quality service
D) Services businesses are inherently entrepreneurial
E) Even service businesses have internal services

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Patrina Schowalter
Patrina SchowalterLv2
20 Mar 2020
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Related questions

Which of the following is not a characteristic that distinguishes services from goods?

 

a) Service jobs are unskilled.

b) A service is intangible.

c) Services are perishable.

d) Services are heterogeneous.

e) None of the above.

Which of the following is least likely to be a key consideration when a company chooses a supplier?
 
A) lead time and on-time delivery
B) reputation and financial stability
C) value analysis
D) quality and quality assurance
E) flexibility of design change
Which of the following statements is true of organizational culture?
 
a) It is absent in large organizations.
 
b) It can only be conveyed through formal communication between managers and subordinates.
 
c) It exists only in the top management of an organization.
 
d) It helps ensure that all members of a company share values.
 
e) It is seldom seen in profit-making businesses.

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