MGHB02H3 Chapter Notes - Chapter 10: Jargon, Fax, Performance Appraisal
5 May 2011
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Document Summary
Communication: the process by which information is exchanged between a sender and a receiver. Sender must encode his/her thoughts into some form that can be transmitted to the receiver. The re- ceiver must perceive the message and accurately decode it to achieve accurate understanding. Errors can occur during any stage of the communication process. Effective communication: communication whereby the right people receive the right information in a timely manner. Organizational communication could stick to the chain of command: lines of authority and formal re- porting relationships. However, formal chain of command is an incomplete and sometimes ineffective path of communication. 3 necessary forms of communication can be accomplished. Downward communication: information that flows from the top of the organization toward the bot- tom. Upward communication: information that flows from the bottom of the organization toward the top. Horizontal communication: information that flows between departments or functional units, usually as a means of co-ordinating effort.
