FRHD 3400 Lecture Notes - Active Listening

• School: University of Guelph
• Department: Family Relations and Human Development
• Course: FRHD 3400
• Professor: Tuuli Kukkonen

Document Summary

Allows you to know what is going on in the here and now of session. Non verbal: what are their gestures and expressions telling you. Verbal: what words are they using, switching topics, type of statements. Switching topics, stuttering, looking away when you look at them. Mirroring body language: if they shift, are you also shifting, actually doing what your client is doing non-verbally. Movement complementarity: paired movements that are harmonious, do you lean back if your client leans forward, gives a sense that you"re paying attention and makes the client feel at ease. Movement desychrony: movements challenging what is said, the client is turning away or backing away. When they move away, move towards them. To capture their gaze when they look away. If they"re slouching down, you sit up taller. The physical space in the room, where they sit. Show up very dishevelled: clients want you to notice their appearance.