BUS 272 Study Guide - Scientific Method, Appreciative Inquiry, Learning Organization

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Christopher Zatzick

Document Summary

Mergers, acquisitions, divestitures, global competition, management, organizational structure. Nature of the workforce: ex more cultural diversity. Change agents: people who act as catalysts and assume the responsibility for managing change activities. Unfreezing: change efforts to overcome the pressures of both individual resistance and group conformity: driving forces: forces that direct behavior away from the status quo, restraining forces: forces that hinder movement away from the status quo. Moving: efforts to get employees involved in the change process. Refreezing stabilizing a change intervention by balancing driving and restraining forces. Action research: a change process based on the systematic collection of data and then selection of a change action based on what the analyzed data indicate. Provids a scientific method for managing planned change. Appreciative inquiry: an approach to change that seeks to identify the unique qualities and special strengths of an organization, which can then be built on to improve performance.