ITM 407 Study Guide - Final Guide: Revamp, Decision Analysis

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 407
• Professor: Candace Grant

Document Summary

The ncr/s warehouse manager case a case reviewed in the week 12 class. It was license from burroughs and converted to run on it"s own itx hardware system. The software sold to hopper was a product that had been substantially revamped and recoded. Not adequately tested, and caused tremendous problems. Inability for multiple users to access the central computer. Hopper continually lost revenue since the installation of the software. Ncr stopped selling the product 9 months after its release. Ncr was not forthcoming with hopper about the documented problems of warehouse manager. Ncr gave hopper the impression that they were the only ones experiencing problems. Ncr had hopper sign a universal agreement which limits payments to the original cost of the products and services required, minus depreciation for use of the equipment. Ncr universal agreement requires all disputes be arbitrated instead of litigated in courts. Hopper: loss of revenue and its customers.