COMM 292 : Comm 292 notes.pdf

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10 Dec 2012
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COMM 292 Full Course Notes
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COMM 292 Full Course Notes
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Organizational behaviour (ob) the field of study that looks at the impact that people have on organizations, to improve effectiveness & productivity. Organization group that functions to achieve a common goal. Basic ob model: organization systems level, group level, individual level. Challenges at the individual level: personality, perception, values, attitudes (individual differences, job satisfaction & motivation differs, behaving ethically, empowerment: managers as teammates; giving the lower level responsibility and the power to decide. Challenges at the group level: team building, priority management, mix of generations -> different life experiences -> different expectations, the challenge is to accommodate diverse groups (people don"t lose their cultural. Immigration means different ethnicity backgrounds backgrounds, habits, and beliefs when they enter to a new country/workforce: managers need to recognize differences while not discriminating, diversity can increase creativity and innovation. Organizational citizenship behaviour (ocb) discretionary behaviour that is not part of an employee"s formal job requirements, but still promotes the effective functioning of the organization.

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