MHR 405 Study Guide - Final Guide: Stethoscope, Force-Field Analysis, Social Capital

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Forces within a person affect: direction 2. Intrinsic motivation = internal drive to do something b/c of interest, challenge, or personal satisfaction. Extrinsic motivation = external motivation that comes from praise, rewards, or promotion. Content process: maslow s hierarchy of needs 1. Vroom s expectancy theory: mcgregor s x-y theory 2. Goal-setting theory: mcclelland s theory of learned needs 4. Expectancy theory of motivation work effort is directed toward behaviours that lead to desired outcomes (effort performance 3 outcomes/ valences) Assuring employees that have competencies - person-job matching. Provide role clarification and sufficient resources - behavioural modeling. Explain how rewards are linked to performance. Positive reinforcement - introduction of a consequence increases/maintains a behaviour. Negative reinforcement removal/avoidance of a consequence increases/maintains a behaviour. Extinction - behaviour decreases b/c there is no consequence. Behaviour modification is used in: everyday life to influence behaviour of others & companies to reduce absenteeism, improve safety, etc.

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