MGTA02H3 Study Guide - Price Fixing, S&P 500 Index, Tax Avoidance
15 Dec 2012
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MGTA02H3 Full Course Notes
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Document Summary
Service operations: production activities that yield intangible services. Goods production: production activities that yield tangible products. Operations (production) management: systematic direction and control of the processes that transform resources into finished goods and services. Production managers: ensure that operations processes create value and provide benefits. Operation process: set of methods and technologies used in the production of goods or services. Good producing processes: types of transformation technology: Assembly processes: analytical vs synthetic processes. Analytic process: production process in which resources are broken down. Synthetic process: production process in which resources are combined. Focus on performance: focus in service is more complex than in goods production. Focus on process and outcome: goods outcome, service both process and outcome. Focus on the customer-service link: services specially. Capacity planning: ensure enough space and workers to meet demand. Capacity: amount of a good that a firm can produce under normal working conditions.
