MGHB02H3 Study Guide - Final Guide: Telecommuting, Nonverbal Communication, Performance Appraisal
Document Summary
Communication - process by which information is exchanged between a sender and a receiver. Effective communication - occurs when the right people receive the right information in a timely manner. Communication by strict chain of command (lines of authority and formal reporting relationships. Downward communication - information that flows from the top of the organization toward the bottom. Upward communication - information that flows from the bottom of the organization toward the top. Horizontal communication - information that flows between departments or functional units, usually as means of coordinating effort. Informal communication - informal interaction helps people accomplish their jobs more effectively and not all communication benefits the organization. Conflicting role demands - balancing the role of attending to both task and socio- emotional functions. Mum effect - tendency to avoid communicating unfavorable news to others. Grapevine is the informal communication network that exists in any organization. Extraverts are more likely to participate and people who lack self-esteem.
