MGTA02H3 Lecture Notes - Manufacturing Resource Planning, Operations Plan, Material Requirements Planning
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MGTA02H3 Full Course Notes
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Service operations are production activities that yield tangible and intangible service products. Goods production is production activities that yield tangible products. A business is an organised effort to provide things that customers want to buy. This implies the ability to provide the things that people want to buy. A business must offer what it claims to offer (ie: a coffee shop must have coffee). It is the direction and control of processes that transform resources into finished goods or the management of the creation of goods and services, using the factors of production. In fact, 80% of canadians work in services. Bankers, doctors, lawyers, professors, and accountants don"t make products; they provide ideas, analyses, and information but these things still need to be planned, managed, and supplied. Service sector mangers focus less on equipment and technology than on the human element in operations because success or failure may depend on provider-customer contact.