COMM 292 Chapter Notes - Chapter 3: Asian Values, Customer Satisfaction, Visible Minority

47 views4 pages
20 Jan 2013
School
Department
Course
COMM 292 Full Course Notes
9
COMM 292 Full Course Notes
Verified Note
9 documents

Document Summary

The survey classifies the values that people hold in two sets (each contains 18 value items: terminal values (desirable end-state): lifetime goals individuals would like to achieve. People in the same occupation/category tend to have similar values: differences in groups makes it difficult to communicate and negotiate. Ethics: study of moral values/principles that guide our behaviour (what is right or wrong) Seven general principles should be followed to be principled, appropriate and defensible. Respect people, people are intrinsically valued and have the right to self-determination, tell the truth, promises/contracts should be honours, people should be treated justly, actions should accomplish good, and the greatest good for the greatest number. Power distance: degree to which people in a country accept unequal distribution of power. Individualism: degree to which people act as individuals rather than part of a group: collectivism: tight social framework, people look after and protect each other.

Get access

Grade+20% off
$8 USD/m$10 USD/m
Billed $96 USD annually
Grade+
Homework Help
Study Guides
Textbook Solutions
Class Notes
Textbook Notes
Booster Class
40 Verified Answers
Class+
$8 USD/m
Billed $96 USD annually
Class+
Homework Help
Study Guides
Textbook Solutions
Class Notes
Textbook Notes
Booster Class
30 Verified Answers

Related Documents