BU121 Lecture Notes - No Surprises
Document Summary
Blend of 4 styles: dominant (direct, decisive) Under stress you can become aggressive and angry. Don"t ramble and repeat, focus on the issues. Help them follow through incentives and motivation. Have details but don"t dwell on them: stable (steady, secure) Don"t like confrontation of pushiness: compliant (correct, controlled) The environment affects our style (dominant, influencing, stable or compliant) C&s: more passive, want to be clear, talk about friends and family, relaxed, not afraid to emotionally express yourself, more cooperative, more reserved and detached from situations, like lots of details for tasks to be clear. D & c: more task oriented. Arena: the traits that you and others know about yourself. Blind spots: traits that you are not aware of yourself but others notice in you, sometimes sensitive spots for people. Mask: things you know about yourself that you don"t want others to see you try to hide it from others.
