GMS 200 Study Guide - Midterm Guide: Total Quality Management, Lz7, Knowledge Worker

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Shavin Malhotra

Document Summary

Intellectual capital j collective brainpower to shared knowledge of a work force. Knowledge worker j someone whose mind is critical asset to employers. Globalization j worldwide interdependence of resource flows, product markets and business competition. Workforce diversity j describes differences in gender, race, age, ethnicity, able-bodiness, religious affiliations and sexual orientation among workers. Prejudice j display of negative, irrational attitudes towards women or minorities. Discrimination j actively denies women and minorities the full benefits of organizational membership. Glass ceiling affect j invisible barrier limiting career advancement of women and minorities. Ethics j set moral standards of what is good and right in ones behaviour. What is an organization j collection of people working together in a division of labour to achieve a common purpose. Open system j organizations interact with their environment to transform resources into product outputs. Resource inputs: people, money, materials, technology, information . Transformation process: work activities turn resources into output .