ITM 100 : 5____
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11 May 2011
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ITM 100 Full Course Notes
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It programming, running help desk, answering phone call. Business processing could be printed in mexico and mailed to canada sears bill. We live and compete in a global market place. Able to keep up with rivals speed of service. Insurance = big sunlife insurance outsrouce to ibm. Finance and acc can hire to do this. In 2005 india deliversed b in exported it services. 2007 india estmates b for exported it services. nasscom predicts that india will grow at ~ 14% faster than overall market. India cagr (compound annual grwouth rate) = 39% Forllow the sun by 24 work on everywhere in the world. India will grow its bpo and it enabled bpo servicer. Location attractiveness infrastructure, country risk, time zone. ppl attractiveness china = manufacturing, quality , cost, tyoe of skills, english lang. Wage arbitrage = low cost has been key driver for ito and bpo growth in india.