GMS 200 Study Guide - Peter Senge, Scenario Planning, Participatory Planning
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Bureaucracy: a rational and efficient form of organization founded on logic, order, and legitimate discipline. Hawthorne effect: is the tendency of persons singled out for special attention to perform as expected. Human relations movement: suggests that managers using good human relations will achieve productivity. Organizational behaviour: is a study of individuals and groups in organizations. Theory x (mcgregor): assumes people dislike work, lack ambition, are irresponsible, and prefer to be led. Theory y: assumes people are willing to work, accept responsibility , are self-directed and creative. Self-fulfilling prophecy: occurs when a person acts in ways that confirm another"s expectations. Management science: uses mathematical techniques to analyze and solve management problems. Mathematical forecasting: helps make future projections that are usual in the planning process. Linear programming: used to calculate how best to allocate scarce resources among competing uses. Simulations: create models of problems so different under various assumptions can be tested.