MCS 2020 Chapter Notes - Chapter 4: Customer Satisfaction, Deeper Understanding, The American Heritage Dictionary Of The English Language
3 Feb 2013
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Document Summary
Humans are relationship beings (history of innovation in it may be understood through humans desire to communicate with each other) Pursued advances in information technology to improve ability to send messages to one another (communicate) Technical competency- describes competence with tools; broader understanding of technology. Information literacy- describes competence with managing information; broader understanding of information. Granularity-extent of detail in the information; need to correlate different levels of granularity. Important in information age to know where to find information and understand how to navigate those information environments. Unlike data, knowledge is not automatically generated or compiled. To further mission and objectives of the organization and 2. to benefit the individuals within (or affected by) the organization. Is the intellectual capital (brainpower) of individuals that help organizations produce knowledge. Knowledge production process rarely occurs through single person. Don"t polarize explicit and tacit knowledge, but instead view as ends of spectrum.
