MHR 523 Study Guide - Midterm Guide: Videotelephony, Balanced Scorecard, Organizational Communication

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13 Jun 2011

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Refers to the management of people in organizations to drive successful organizational performance and achievement of organization"s strategic goals. Hr professionals are responsible for ensuring that the organization finds and hires the best individuals available, develops their talent, creates productive work environment. Formulating and implementing hrm systems including: recruitment, performance appraisal, compensation. The knowledge, education, training, skills, and expertise of an organization"s workforce. Three hr practices: profit sharing, results-oriented performance evaluation, employment security. Effective hr practices are related to better organizational performance. For example: outcome-based incentives for salespeople have positive impact on sales, customer satisfaction, and profit. Hr professionals hire and maintain employees and then manage employee separations. Hr services include: analyzing jobs, planning future workforce requirements, selecting employees, orienting and training employees, managing compensation and reward plans, communicating with employees. Outsourcing: the practice of contracting with outside vendors to handle specified functions on a permanent basis.

Related Questions

Strategies, Trends and Challenges in Human Resources Management 13. The policies, practices, and systems that influence employees' behaviour, attitudes, and performance refers to: a) Human capital b) High-performance work system C) Human resource management (HRM) d) Job design e) Productivity

15. What do we call the responsibility of identifying the numbers and types of employees the organization will require to meet its objectives? a) Human capital allocation b) Workforce planning c) High-performance planning d) Performance management e) None of the above

note: Working managers may complete this exercise based on the practices of their own organizations. Students may complete this exercise based on the practices of a current or previous employer. Instructions 1. Select and describe the boundaries of the system of interest; the term âorganizationâ will be used to refer to this selected system. You may select a team, a department, a small organization (e.g., an office practice), or an entire organization. 2. To familiarize yourself with the criteria, review the section called âCategory and Item Descriptionsâ in the Baldrige Criteria for Performance Excellence available from: www.nist.gov/baldrige/ publications/hc_criteria.cfm 3. The Organizational Assessment Worksheet provides a general description of the criteria category followed by selected questions from the respective 2011â2012 Health Care Criteria for Performance Excellence category. 4. Based on the system selected in question 1, write a brief reply to the selected questions. Briefly describe your organization, including its services; size; geographic community; key patient or customer groups; and current facilities, equipment, and technology, as well as the number of patients or clients it serves. Briefly describe your organizationâs key challenges and your organizationâs current performance improvement system. How do senior leaders deploy your organizationâs vision and values through your leadership system, to the workforce, to key suppliers and partners, and to patients and stakeholders as appropriate? How do senior leaders encourage frank two-way communication throughout the organization? How does your organization conduct strategic planning? Summarize your organizationâs action plans, how they are deployed, and key action plan performance measures or indicators. How do you identify patient, stakeholder, and market requirements for service offerings? How do you build and manage relationships with patients and stakeholders to meet their requirements and exceed their expectations at each stage of their relationship with you? What are your key organizational performance measures? How do you use these data and information to support organizational decision making and innovation? How do you assess your workforce capability and capacity needs, including skills, competencies, and staffing levels? How do you address workplace environmental factors to ensure and improve workplace health, safety, and security? How do you design and innovate your work processes to meet all the key requirements? How do you improve your work processes to improve healthcare outcomes, to achieve better performance, to reduce variability, and to improve healthcare services? Provide data for one key measure or indicator of healthcare outcomes that is important to your patients and stakeholders. Provide data for one key measure or indicator of patient or stakeholder satisfaction. Provide data for one key measure or indicator of financial performance. Provide data for one key measure or indicator related to operational performance. Provide data for one key measure related to achieving legal, regulatory, and accreditation requirements. Prioritizing Improvement Opportunities 1. Review the responses to the organizational assessment questions. 2. Note any questions for which you could not provide a response (i.e., the organization does not have a defined process or approach to address the topic of the question). 3. Review the organizational performance results data. 4. Select one or more measures that demonstrate less than desirable results. 5. Select one item from question 2 or 4 as the performance gap for the performance improvement exercise .

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MHR 523 Study Guide - Midterm Guide: Videotelephony, Balanced Scorecard, Organizational Communication

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