RSM100Y1 Chapter 10: RSM 100 - Chapter 10 - Summary Notes
Document Summary
Rsm 100y chapter 10: motivating and leading employees. Informal contract between employee and firm, where an employee has a specific set of expectations of what they will receive (inducements) for their contributions. Job satisfaction: pleasure and feeling of accomplishment employees. Morale: positive or negative mental attitudes of employees. Classical theory = pay people more they do more work. Scientific management = maximize efficiency of a job (time-and-motion studies) Productivity increases when workers receive attention from management. People are naturally lazy/unproductive; must be punished or rewarded to do work. Lower level needs need to be satisfied before higher level ones: necessary for survival (food, water, shelter, sleep, protection and stability from unknown (pension, ei, job security) a. Includes needs for friendship/relationships (company culture: physiological needs, security needs, social needs, esteem needs, need for recognition and self-respect (promotions, titles, raises, self-actualization needs a. As a level of need is satisfied, it no longer motivates someone.
