Computer Science 1032A/B Study Guide - Itil, Chief Information Officer, Project Management Institute

• School: Western University
• Department: Computer Science
• Course: Computer Science 1032A/B
• Professor: Diane Goldstein

Document Summary

Understand the responsibilities and duties: more effective consumer, obtain services, equipment and systems needs. Know it functions to be is-savvy: better understanding of integration, ability to raise and discuss it issues, better understanding of it needs to support new initiatives. Demands large portion of the it budget. Delivery of service, maintenance, protection and management of it infrastructure. Information technology infrastructure library (itil: collection of books providing framework of best practices approaches to it operations. Renew and adapt the it infrastructure to keep it working effectively in the future. Responsible for changing the production systems rather than maintaining it. May be funded from outside of it department. Project management body of knowledge (pmbok: developed by project management institute, provides accepted project management techniques and practices. Supporting external customers: company"s internet website. Manage it infrastructure to provide it services by managing and protecting: Develop and adapt is and it infrastructure.