COMM 292 Chapter Notes -Alternative Dispute Resolution, Problem Solving, Ideal Solution
9
COMM 292 Full Course Notes
Verified Note
9 documents
Document Summary
If no one is aware of a conflict, then it is generally agreed that there is no conflict. Involves opposition or incompatibility and some form of interaction. Conflict process that begins when one party perceives that another party has negatively affected or is about to negatively affect something that the first party cares about. Incompatibility of goals, differences over interpretations of facts, disagreements based on behavioral expectations. Has positive and negative sides (function and dysfunctional conflict) Functional conflict conflict that supports the goals of the group and improves its performance. Dysfunctional conflict conflict that hinders group performance. Starts as subtle, indirect and highly controlled forms of tension strikes, lockouts, riots, wars: range, conflicts on the upper ranges are almost always dysfunctional. The source of the conflict is a significant factor determining functionality. Cognitive conflict conflict that is task-oriented and related to differences in perspectives and judgments: results in identifying potential solutions.
