MHR 405 Chapter Notes - Chapter 6: Nonverbal Communication, Paralanguage, Kinesics

• School: Ryerson University
• Department: Human Resources
• Course: MHR 405
• Professor: Frank Miller

Document Summary

Communication: the process by which information is exchanged between a sender and a receiver with the goal of reaching a mutual understanding. Message: the thoughts and feeling the communicator is attempting to elicit in the receiver. Feedback: any information that people receive about their behaviour or performance, its effect on others, or comparison to a standard or expectation. Nonverbal communication: all elements of communication that do not involve words. Facial and eye behaviour: face is a rich source of nonverbal communication. Universal facial expressions (happiness, fear, sadness, surprise, anger, disgust. Speech variations (paralanguage): pitch, loudness, tone, duration, laughing, crying. People sometimes mistake bad things about people because of the way a person talks. Interpersonal space (proxemics): a person"s perception and use of interpersonal space, including territorial space. Emotional intelligence (eq): the ability to recognize and manage emotion in one"s self and others. Barriers to communication: factors that block significantly distort successful communication.