COMM 292 Chapter : Organizational Behaviour Textbook notes
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COMM 292 Full Course Notes
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Document Summary
Ob: field of study that looks at the impact that indies, groups and structure have on behavior within organizations: applied to: jobs, absenteeism, turnover, productivity, motivation, working in groups and job satisfaction. Behaviour: what people do and how they perform. Organization: consciously coordinated social unit that functions on a relatively continuous basis to achieve (a) common goal(s) Working w/ others: personality, perception, values and attitudes. How to behave ethically in face of competing demands from diff. stakeholders. Empowerment: becoming a coach, adviser, sponsor, facilitator vs boss, involving workers in decision. Job satisfaction = better productivity (avoid absenteeism and turnover) making, handing out responsibility. Ethical behaviour: study of moral values/principles (do the right thing) Diversity: variety in race, gender, ethnicity, sexual orientation, age (generations) Using temp employees: part time, on call, short term, day labourers. Improving quality and productivity: achieves its goals by transferring inputs to outputs at the lowest cost. Organizational citizenship behaviour: no part of job description but effective.
