[CTAC 359] - Final Exam Guide - Comprehensive Notes fot the exam (27 pages long!)
Document Summary
Grouphate: can cause certain groups to not be productive or successful, self-fulfilling, research, correlation between grouphate and competence, relates to positive attitudes. Myths: communication is a panacea, communication can break down, effective communication is merely skill building, effective communication is just common sense, hindsight bias: We tend to overestimate knowledge once given the correct answer. Communication defined: continuous process, transactional (small group dynamic, verbal- language, non-verbal, context, multiple channels increase success rate. Effectiveness: matter of degree (deficiency to proficiency, we-not-me oriented. Appropriateness (rules: who, what, where, when, why, how. Achieving communication competence: knowledge, skill, sensitivity, commitment, ethics, honesty, respect, fairness, choice, responsibilities. Chapter 2: system: is a set of interconnected parts working together to form a whole in the context of changing environment. Interconnectedness of parts: ripple effects, one effects all. Individual vs group performance: broad-range task, pool knowledge, group remembering, neither have expertise, synergy, experts, pooing ignorance, negative synergy, mediocrity norms.
