BU121 Lecture Notes - Job Performance, Job Evaluation, Voice Of The Customer
Document Summary
Gaining employee commitment: most basic and fundamental part of business, critical to company success. Key chapter concepts: managing human resources & labour relations. Job analysis and design planning and forecasting job analysis* Critical to analyze and understand who you need. Allows for you to be able to describe it, and specify the characteristics of a successful worker. If you don"t know what exactly needs to be done and who needs to do it, cant plan for resources or train them: recruitment and selection. Once you know what you need, go out and find them. Pool of people is recruitment, selection is those you choose. Trying to find the same information from different angles, to try and get a reliable measure of certain traits: training and development. Development is helping them reach their full potential: performance planning and evaluation. After developing them, need to plan their projected performance and evaluate how they are progressing towards it: compensation and benefits.
