CCT355H5 Study Guide - Final Guide: Software As A Service, Business Process, Gamification

• School: UTM
• Department: Communication, Culture and Technology
• Course: CCT355H5
• Professor: Mike Jones

Document Summary

= a system of tools and resources in an operating system, enabling developers to create software applications. Makes interactivity possible (ex. think of a waiter- communicates menu choice to the kitchen) Comparing one"s business processes and performance metrics to industry bests and best practices from other companies. Distribution channel phenomenon in which forecasts yield supply chain inefficiencies. Occurs when distorted product demand information passes from one entity to the next throughout the supply chain. The process or activity of restructuring a company"s organization and methods, especially to exploit the capabilities of computers. Cold sites = a business location that is used for backup in the event of a disruptive operational disaster at the normal business site. > does not necessarily have equipment to resume prompt operations. Warm sites = compromise between hot and cold; a smaller scale. > recovery will be delayed; backups might be several days old.