Management and Organizational Studies 2181A/B Lecture Notes - Lecture 12: Continual Improvement Process, Total Quality Management
22 Apr 2017
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Class size makes it distinct: dandy toy"s distinctiveness is its inexpensiveness. You can"t use something that is an expectation (a school can"t sell the fact that they have teachers) The economic model of the toy industry is changing and dt has to do something: unfreeze. Loss of control, uncertainty, competence, more work, real threat, etc. It"s not always bad; good resistance adheres to routines, metrics and culture, bad resistance adheres to self-interest, politics and ignorance. Formula for change = v x d x f > r (vision x dissatisfaction x first actions > resistance) George can"t make you change if the vision isn"t great enough, you need to know where you"re going vision. There must be a reason to change or for procedure wins dissatisfaction. You need to secure short term wins and anchor change after each step first actions.
