MGTA01H3 Chapter Notes - Chapter 10: Maple Leaf Sports & Entertainment, Fax, Technical Group
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MGTA01H3 Full Course Notes
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Document Summary
Psychological contract: the set of expectations held by an employee concerning what he or she will contribute to an organization (contributions) and what the organization will provide the employee (inducements) in return. Human relations: interactions between employers and employees and their attitudes toward one another. Job satisfaction: the pleasure and feeling of accomplishment employees derive from performing their jobs well. If people enjoy their work, they are relatively satisfied; if they do not enjoy their work, they are relatively dissatisfied. Morale: the generally positive or negative mental attitude of employees toward their work and workplace. Morale reflects the degree to which they perceive that their needs are being met by their jobs. It is determined by a variety of factors, including job satisfaction and satisfaction with things such as pay, benefits, co-workers, and promotion opportunities. When workers are enthusiastic and happy with their jobs, the organization benefits in many ways.
