MHR 741 Lecture Notes - Lecture 7: Assertiveness, Cooperativeness
8 May 2017
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Personal differences: perceptions and expectations, bring different backgrounds to their roles in organizations, their values and needs have been shaped by different socialization processes, depending on their cultural and family traditions, level of education etc. Informational differences: misinformation and misrepresentations, an important message may not be received, a boss"s instructions may be misinterpreted, or decision makers may arrive at different conclusions because they use different databases. Environmental stress: resource scarcity and uncertainty, conflicts stemming from personal different and role incompatibility are greatly exacerbated by a stressful environment. People focused: common markers of personal disputes intense emotional heat is unlikely fueled by moral indignation. Accusations of harm, demands for justice and feelings of resentment are the (cid:498))n your face(cid:499) kind of confrontations in which the affect level is high and the. Rational negotiations, which can be thought of as (cid:498)an interpersonal decision- making process(cid:499) by which two or more people agree how to allocate scarce.
