Management and Organizational Studies 2181A/B Chapter 10: Chapter 10
12 May 2017
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Mos (cid:884)(cid:883)(cid:890)(cid:883) chapter (cid:883)(cid:882) relation mechanisms: communications. Communication: the process by which information and meaning is transferred from a sender to a receiver. )n the communication process, the encoded message is transmitted to a receiver, who needs to interpret or decode the message to form an understanding of the information it contains. Face to face communication: the exchange of information and meaning when one or more individuals are physically present, and where communication occurs without the aid of any mediating technology. Natural, immediate, and embody a comprehensive interdependence (cid:498)act and react. (cid:499) (cid:498)gold standard of communication. (cid:499) When there is discrepancy between the verbal and nonverbal messages, nonverbal message is more reliable. Verbal communication: a form of communication in which messages are sent and received using written and spoken language. People would engage in reading, writing, speaking and/or listening, when they are communicating. Nonverbal communication: any form of information exchange that does not involve spoken or written words.
