COMM 151 Chapter Notes -In-Group Favoritism, Negotiation, Organizational Conflict
7 Apr 2013
School
Department
Course
Professor
Document Summary
Interpersonal conflict: when one person frustrates the goal attainment of another. People have tendency to form intergroup bias. Groups form based on personal characteristics, job function, or job level. People identifying with one group leery of other groups, so relationship between groups must be managed. Conflict erupts when some differences are present: Ambiguity leads to conflict, hard to discern who"s to blame for what and people may be jedged unfairly. When resources become scarce, hostility is magnified. Relationship conflict: interpersonal tensions among individuals that have to do with their personal relationships, not the task at hand. Task conflict: disagreement about nature of work. Process conflict: disagreements on how work should be organized. Winning the conflict becomes more important than actual task at hand. Opposite party negatively stereotyped, own side positively boosted. More aggressive people skilled at conflict emerge as leaders. Individuals who speak to the other side are punished, communicating subject to required formalized nature only.
