BUS 2090 Chapter Notes - Chapter 16: Statistical Process Control, Normative Social Influence, Continual Improvement Process

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7 Apr 2013
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All orgs face 2 basic sources of pressure to change external & internal. Trends in the environment businesses must adapt. Increased competitiveness of the business brought on by a more global economy, deregulation and advanced technology. Low productivity, conflict, strikes, sabotage and high absenteeism & turnover are some factors that signal that change is needed. Dynamic environments must generally show more change than static to be effective. Expansion, new product intros, and pursuit of new markets for example. Can be major or minor such as moving from a rigid assembly line to flexible manufacturing. Can redesign individual groups of jobs to offer more or less variety, autonomy, identity, significance, and feedback. Can be modified from a functional to a product from or vice versa. Formalization & centralization can be modified, as can tallness, spans of control and networking with other firms. Structural changes also include modifications in rules, policies & procedures.

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