COMM 292 Chapter Notes - Chapter 9: Problem Solving, Best Alternative To A Negotiated Agreement
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COMM 292 Full Course Notes
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A process that begins when one part perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about: from incompatible goals, differences over interpretations, disagreements, etc. Functional conflict: conflict that supports the goals of the group and improves its performance. Dysfunctional conflict: conflict that hinders group performance. Cognitive conflict: conflict that is task-oriented and related to differences in perspectives and judgments. Affective conflict: conflict that is emotional and aimed at a person rather than an issue. There are a number of conditions that can give rise to conflict: they don"t have to be directly related to conflict. Conflict through semantic difficulties, misunderstandings, and noise in communication channels. Conflict increases with either too much or too little communication. Conflict related to the requirements of the job or the workplace more than personality. Size, specialization, and composition of the group act as forces to stimulate conflict.
