COMMERCE 4BB3 Chapter Notes - Chapter 5: Absenteeism, Online Analytical Processing, Percentile

• School: McMaster University
• Department: Commerce
• Course: COMMERCE 4BB3
• Professor: Aaron Schat

Document Summary

Job performance: behavior (the observable things people do) that is relevant to accomplishing the goals of an organization. Criteria: measures of job performance that attempt to capture individual differences among employees with respect to job-related behaviors. Task performance: duties related to the direct production of goods and services and to the direct contribution to the efficient functioning of the organization that form part of a job. These duties are part of the workers formal job description. Contextual performance: the activities or behaviors that are not part of a workers formal job description but that remain important for organizational effectiveness. Counterproductive work behaviors: voluntary behaviors that violate significant organizational norms and in so doing threaten the well-being of an organization, its members, or both. Job performance domain: the set of job performance dimensions (i. e. behaviors) that is relevant to the goals of the organization, or the unit, in which the person works.