MGTA01H3 Chapter Notes - Chapter 1: Capacity Planning, Dry Cleaning, Socalled
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MGTA01H3 Full Course Notes
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Document Summary
Service operations: production activities that yield intangible services. Goods production: production activities that yield tangible products. Operations (production) management: the systematic direction and control of the processes that transform resources into finished goods and services. Production managers: managers responsible for ensuring that operations processes create value and provide benefits. They must bring raw materials, equipment, and labour together under a production plan that effectively uses all the resources available in the production facility. Not all production managers work in factories (farms, jewellery store, tire producer, and furniture manufacturer are all examples of production systems) Operations process: a set of methods and technologies used in the production of a good or a service: we classify various types of production according to differences in their operations processes. In other words, we can describe goods according to the kind of transformation technology they require, or according to whether their operations process combines resources or breaks them into component parts.
