MGMB01H3 Lecture Notes - Inventory Control, Materials Management, Production Schedule
Document Summary
People who work in service-make intangible products instructors, bus driver, clerks at gas stations. People who work in goods-make tangible products- radios and textbooks. Service operations: production activities that yield intangible services. Goods production: production activities that yield tangible products ] Production historically refers to the making of physical goods like toothpaste/televisions/toys. Service sector focus less on equipment and technology than on the human element since success or failure depends on provider-customer contact a big difference compared to if working with service operations. Electronic communication has involved customers in all kinds of production- i. e. , placing orders faster etc. Internet buyers linked to production floor- since orders and launched and filled in real time. Global competition has reshaped production into a faster paced and complex business activity. Factory still centrepiece of manufacturing- but the smoke and grease is now replaced with computers and climate controlled rooms. Production operations have also become much more environment friendly.
