ADMS 4495 Lecture : cheat sheet.docx

• School: York University
• Department: Administrative Studies
• Course: ADMS 4495
• Professor: Anna Anna

Document Summary

Driving forces that have lead to the increased use of teams - customer service, competition, Cs from transaction to relationships- need teams to become experts on client needs and relationship development. Competition- large org require market dominance to survive- this leads to need for specialization of knowledge. Information age- changes role of manager- no need for mgr to be the expert- now facilitator, need to have team who are experts who can execute on the knowledge. Globalization- lead to relationship models of business- outsourcing, expertise, contract management, there is no need to be in house any more or to retain all knowledge in house. A team is an interdependent collection of individuals who share responsibility for a specific outcomes for their organizations. A team is a group that is interdependent in respect to information , resources, Skills, seek to combine efforts to achieve a common goal. 5 key characteristics of a team: shared goal, produce outcomes, collective responsibility collective rewards.