STEN 1000 Chapter Notes - Chapter 10: Iso 14000, Iso 9000, Facility Location Problem
Document Summary
Chapter 10: producing world-class goods & services2012-12-17 7:39 am. Learning objective #2: describe the operations management planning issues involved in both the manufacturing and the service sectors, including facility location, facility layout, and quality control. Labour costs and land costs are 2 major criteria for selecting the right sites. Statistical quality control (sqc) is the process that some managers use to continually monitor al processes in production to ensure that quality is being built into the product from the beginning. Statistical process control (spc) is the process of taking statistical samples of product components at each stage of the production process and plotting those results on a graph. International standards that canadian firms strive to meet include iso 9004:2000 (iso 9000) and iso 14000. The first is a european standard for quality and the second is a collection of the best practices for managing an organization"s impact on the environment.