GMS 200 Study Guide - Final Guide: Tony Hsieh, Zappos, Call Centre

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GMS 200 Full Course Notes
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GMS 200 Full Course Notes
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Interpersonal roles (figurehead, leader liaison), informational roles (monitor, disseminator, spokesman), decisional roles (entrepreneur, disturbance handler, resource allocator, negotiator) Online shoe and apparel store, tony hsieh, emphasis on company culture, core values. Strategies free shipping, 365 day return policy, call centre, offered to quit jobs. Figure 13. 2: external and internal information needs of organizations. Figure 13. 2 steps in managerial decision making and problem solving. Figure 13. 6 differences in classical and behavioural models in decision making. Regions europe (eu), americas (nafta, maquiladoras), asia and the pacific rim, africa. Figure 3. 2: forms of international business market entry strategies and direct investment strategies. Classical approaches scientific management (taylor), administrative principles (fayol), Figure 2. 3: maslow"s hierarchy of human needs. Universality of management theories not universal, theory z. Planning and controlling differences between policies and procedures. Figure 6. 3 management by objectives as an integrated planning and controlling framework. Fig 7. 2 strategy formulation and implementation in strategic management process.

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